Terms and conditions

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By engaging Spencer Cliff (ABN: 77 695 145 541) in any of the professional services listed in connection with GATE'S OPEN ENTERTAINMENT, you acknowledge that outcomes of auditions, submissions or any and all performances or applications are solely the responsibility of the auditionee/applicant/performer. You acknowledge that by engaging Spencer Cliff you are not guaranteed further employment from the services provided.

Spencer Cliff may, with express written permission from the client, record coaching sessions to use footage and/or sound for marketing purposes. Spencer Cliff will never use a client's likeness or voice without the express written permission from the client. Upon request, Spencer Cliff will delete any and all recordings featuring the requesting client.

As Services of Spencer Cliff and GATE'S OPEN ENTERTAINMENT are in high demand, there may be at times a waitlist or a need to decline a coaching. While every effort is made to ensure the availability of Spencer Cliff and GATE'S OPEN ENTERTAINMENT is as up-to-date as possible, ocassionally booking irregularities or conflicts may occur. The resolution of irregularities and conflicts is solely up to the discretion of Spencer Cliff and GATE'S OPEN ENTERTAINMENT, with priority given to ongoing clients. In the event that Spencer Cliff and/or GATE'S OPEN ENTERTAINMENT declines a coaching session, a full refund will be provided to the client.

If for any reason the client must cancel a booked coaching, a minimum of 24 hours notice is required in order to rebook that slot. If a client cancels a coaching session before 24 hours before the booked session, the client will be entitled to a full refund. If a client cancels a coaching session with less than 24 hours remaining before their booked session, the client will not be entitled to a full refund. Extenuating circumstances may allow Spencer Cliff and GATE'S OPEN ENTERTAINMENT to provide a full refund, the sole discretion of which falls to Spencer Cliff and GATE'S OPEN ENTERTAINMENT.

If a client fails to attend a booked session, the client will not, for any reason, be entitled to a full refund. If a client fails to attend more than one booked session per calendar year, the client may be barred from accessing the services of Spencer Cliff and GATE'S OPEN ENTERTAINMENT for future engagements.